Contact us - Pampora Leather

Contact us

Here at Pampora, we take pride in our ability to connect with our valued customers on a personal level. In other words, we’d love to help! Please keep in mind our first language is not english, we are based in Italy and we're a small family team. Please allow for 24-48 hours for a reply. Thank you!


Pampora Labs

Via F. Grimani,


30035 Mirano VE, Italy

Please allow 24 hours for a human response to your question.


How long will it take to receive my order?

All orders are prepared by hand.
Shipping time depends on the order, it usually takes 1-3 business days to process the order, another 2-4 business days for delivery by the courier.

* Personalized and custom orders may take up to 5 business days additionally.

How can I treat my leather item?

The leather should be maintained with special wax periodically.You can confidently follow your recommendations indicated in Product Care.

I have questions about personalization?

If you have any specifications or questions about personalization, do not hesitate to drop us a line with all your requirements indicating any reference of your order.

How can I return or exchange the bag?

RETURN: Please contact us within: 30 days of delivery. Buyers are responsible for return shipping costs. The item must be unused and in the same condition that you received it.

* We can't accept returns for personalized items, unless they arrive damaged or defective.

We allow exchanges for non-personalized and non-used items. If you need to exchange it, send us an email or contact us here for the complete guide.

How can I track my order?

🚚 Once your order has been dispatched you will automatically receive a message with a UPS Tracking Number via Email, so you can follow along on your order's journey to you!

Other methods for contacting you?

Customer care:

(+39) 351-507-0334


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